Looking for on campus position that works with your class schedule? Do you love working with technology? Then Tech Commons is for you!
What will I be doing?
Provide General IT Help for students. Troubleshoot campus wireless connections. Log repair requests in UCF's ticket management system Route tickets to the appropriate department if not in scope. Provide general information to the UCF Community regarding topics like account generation, web page assistance, password resets, ResNet connection, registering and troubleshooting. Provide answers to clients by identifying problems; researching answers; and guiding the client through corrective steps. Analyze and solve minor hardware problems.
Do I get any training?
We will train users in the use of equipment, software, and systems. Superior organization, prioritization, self-motivation, and problem resolution skills. Ability to listen to customers (e.g.. students, staff, etc.) and to understand and respond positively to their requests.
What do I need to be qualified
A high school diploma, or the equivalent.
It would be a big plus if you had some expereince in technology. e.g. A working knowledge of Apple and PC products and operating systems.
Sounds good, so, How do I apply?